Dedicated IT support technician with experience in data network analysis, technical troubleshooting, and process management. Holds a formal education in Data Networks and committed to enhancing IT operations.
Skilled in monitoring and analyzing data networks to maintain performance and security.
Experienced in troubleshooting hardware and software issues to ensure seamless user operations.
Knowledgeable in handling PQRS processes and using OTRS for customer service management.
Solid understanding of data network concepts gained through formal education in data networks management.
MERCANET SAS
Digitación. Monitoreo y análisis de las redes de datos. Soporte técnico en los computadores. Manejo de PQRS por medio del aplicativo OTRS
Gestión de Redes de Datos
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