This is my profileContact via CazVidCkristian
IT Support Technician at MERCANET SAS
Contact
Competencies
Skilled in monitoring and analyzing data networks to maintain performance and security.
Experienced in troubleshooting hardware and software issues to ensure seamless user operations.
Knowledgeable in handling PQRS processes and using OTRS for customer service management.
Solid understanding of data network concepts gained through formal education in data networks management.
Education
Summary
Dedicated IT support technician with experience in data network analysis, technical troubleshooting, and process management. Holds a formal education in Data Networks and committed to enhancing IT operations.
Key Achievements
- Performed network monitoring and analysis to ensure optimal data flow
- Provided technical support for computer systems, enhancing user productivity
- Managed PQRS processes effectively through OTRS application
Experience
Técnico Soporte Nivel I
Digitación. Monitoreo y análisis de las redes de datos. Soporte técnico en los computadores. Manejo de PQRS por medio del aplicativo OTRS