Cinthya - Customer Service Specialist with 8+ years in client support and technical troubleshooting

Choloma, Cortés Department, Hondurasen

Managed operations for three campaigns at UNIFY CX, focusing on compliance, quality, and team performance.

Resolved technical issues across multiple services at Cinthya, improving customer satisfaction.

Contact via CazVid

Published on CazVid

Summary

Experienced Customer Service Representative specializing in technical troubleshooting and campaign management.

Key Achievements

Gained customer service expertise as a Technical Support Agent, addressing customer issues efficiently.

Skills

Customer Relationship ManagementAvanzado

Utilized CRM tools to manage customer interactions, enhance satisfaction, and maintain loyalty.

Technical TroubleshootingAvanzado

Resolved technical issues efficiently across multiple services, ensuring quick solutions.

Campaign ManagementIntermedio

Managed operations for multiple campaigns, ensuring compliance and performance standards.

Customer Support & ServiceAvanzado

Provided technical and customer service support, aiming for high satisfaction and issue resolution.

Experience

Customer Service Representative

UNIFY CX

March 2020 - November 2022

Managed operations for three campaigns, ensuring compliance, quality, and team performance through coaching, KPI management, and strategic alignment with client needs.

Senior Matter Expert

Cinthya

November 2022 - August 2024

Resolved technical issues across multiple services, ensuring quick, accurate solutions and high customer satisfaction., Used creative problem-solving to deliver tailored solutions, exceeding performance metrics and consistently enhancing customer experience.