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Customer Service Specialist with 8+ years in client support and technical troubleshooting
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Competencies
Utilized CRM tools to manage customer interactions, enhance satisfaction, and maintain loyalty.
Resolved technical issues efficiently across multiple services, ensuring quick solutions.
Managed operations for multiple campaigns, ensuring compliance and performance standards.
Provided technical and customer service support, aiming for high satisfaction and issue resolution.
Education
Summary
Experienced Customer Service Representative specializing in technical troubleshooting and campaign management.
Key Achievements
- Managed operations for three campaigns at UNIFY CX, focusing on compliance, quality, and team performance.
- Resolved technical issues across multiple services at Cinthya, improving customer satisfaction.
- Gained customer service expertise as a Technical Support Agent, addressing customer issues efficiently.
Experience
Customer Service Representative
Managed operations for three campaigns, ensuring compliance, quality, and team performance through coaching, KPI management, and strategic alignment with client needs.
Senior Matter Expert
Resolved technical issues across multiple services, ensuring quick, accurate solutions and high customer satisfaction., Used creative problem-solving to deliver tailored solutions, exceeding performance metrics and consistently enhancing customer experience.
Technical Support Agent – Upsells
Gained customer service expertise as a technical support representative, resolving issues promptly with a customer-focused approach.