This is my profileContact via CazVidChristopher
Customer Service & Support Specialist with 10+ years of experience
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Competencies
Provided high-quality support and resolutions to customer inquiries across various industries including telecommunications and hospitality.
Supported customers with troubleshooting and resolving technical issues for telecom and service providers.
Engaged in sales and reservation negotiations for travel services, focusing on customer retention and service clarity.
Conducted training sessions as an ACE trainer, enhancing team communication skills and customer interaction quality.
Proficient in Word, Excel, and PowerPoint for reporting, documentation, and presentation purposes.
Education
Languages
Summary
Dedicated customer service and technical support specialist with over 10 years of experience across telecom, hospitality, and sales sectors. Skilled in resolving complex issues, negotiation, and team training.
Key Achievements
- Handled diverse customer inquiries and resolved complex issues across multiple companies, ensuring customer satisfaction.
- Negotiated and retained customers for travel services, showcasing negotiation skills and customer retention strategies.
- Trained new staff as an ACE trainer, improving team performance and customer service quality.
Experience
Customer Care and Technical Support
customer care, technical support
Mark RCI account Executive
customer with clarifications of existing travel reservations service, negotiation of sales of travel (hotel, airfare, car rental), cancellation and retention of existing travel reservations
Telephone customer service/sales
sales customer care
Telephone customer service/sales
sales customer care
Telephone customer service
service to customers with contracted service clarifications
Telephone customer service
service to customers with contracted service clarifications
Telephone customer service
service customers with clarification of service hired, ace trainer