This is my profileContact via CazVidChristopher
Customer Support & Reservation Specialist with 4+ years in Hospitality, Telecom, and Healthcare
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Competencies
Skilled in handling diverse customer inquiries, resolving issues efficiently, and ensuring high satisfaction levels.
Effective communicator with active listening skills, facilitating clear and empathetic interactions.
Experienced in coordinating travel and cruise reservations, supporting seamless guest experiences.
Proven ability to promote products and services, achieving sales targets and fostering customer loyalty.
Proficient in CRM systems to manage client information, track interactions, and improve service delivery.
Education
Languages
Summary
Dedicated professional with extensive experience in customer service, reservations, and sales across healthcare, hospitality, and telecom sectors. Skilled in communication, conflict resolution, and CRM tools, committed to delivering exceptional client experiences.
Key Achievements
- Handled sensitive health insurance inquiries, ensuring customer confidentiality and satisfaction at CENTENE.
- Managed complex travel reservations and group bookings, enhancing guest experience at Royal Caribbean.
- Advised clients on mobile services, increasing customer retention through effective CRM utilization.
- Consistently met sales and customer satisfaction targets at T-Mobile, supporting business growth.
Experience
Customer Support Executive
Provided phone assistance to health insurance members, handling sensitive information., Resolved inquiries regarding coverage, medical appointments, and benefits.
Reservations Executive
Managed individual and group reservations; supported travel agencies., Coordinated travel packages, cruise services, and additional guest requests.
Customer Advisor
Advised clients on mobile services and technical solutions., Used CRM tools for customer retention and issue resolution.
Telemarketer
Engaged directly with customers to promote and close sales., Provided post-sale follow-up and customer service.
Sales and Support Associate
Sold and provided technical support for mobile products and services., Met monthly performance and customer satisfaction goals.