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Customer Service Expert with 5+ years of diverse industry experience
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Competencies
Provided comprehensive customer service, technical support, and account management across telecom, insurance, and financial industries.
Effectively communicated complex billing, technical, and policy information to customers in high-stress situations.
Resolved connectivity, billing, and account issues by analyzing customer needs and applying tailored solutions.
Led and coached teams of agents, provided performance feedback and facilitated onboarding processes.
Collaborated on transaction risk assessments, payment workflows, and software support, ensuring compliance and accurate assessments.
Education
Summary
Dedicated customer service specialist with over five years of experience in telecom, insurance, and financial sectors. Skilled in technical support, account management, team leadership, and risk assessment, committed to delivering high-quality client interactions and solutions.
Key Achievements
- Managed high call volumes and achieved first-call resolution at Teletech Holdings
- Led onboarding, coaching, and performance improvement initiatives at Qualfon México
- Supported account resolution, payment negotiations, and risk analysis at AT&T México
Experience
Customer Service Representative
Delivered top-tier customer service for a leading U.S. telecom company, Provided phone support to enhance customer satisfaction and resolve issues, Clarified billing information and addressed account queries effectively, Offered technical support for mobile and internet services, resolving...
Customer Service Representative
Delivering prompt and reliable roadside assistance services, including dispatching help for vehicles breakdowns, lockouts and tows. Provided clear communication and support to customers in high-stress situations ensuring safety and satisfaction., Assisted customers of a major insurance company by...
Credit And Collection Advocate
Provided customer support for accounts in collections or under financial treatment with a strong focus on empathy and problem-solving., Assisted customers in understanding their account status, offering tailored solutions to help them manage and resolve outstanding balances., Set up payment...
Customer Care Representative
Deliver exceptional customer service to wireless users of a well-known U.S. telecommunication provider, focusing on high value and loyal customers., Provided clear and accurate billing explanations, ensuring customer understanding and satisfaction., Identified and recommended savings opportunities,...
Customer Service And Tech Support
Provided technical support to users of an accounting/financial software platform, guiding customers through system navigation, payment workflows and feature usage., Collaborated closely with the Risk Department to analyze payment processes transactions statuses and account activity to identify...