Experienced in assisting case managers and improving communication in legal settings. Proven ability to enhance team performance and client satisfaction.
Effectively assists clients by addressing inquiries and resolving issues.
Skilled in conveying information clearly to clients and colleagues.
Capable of supervising team members and coordinating daily tasks.
Proficient in generating reports to track performance metrics.
Scalepex
Assistance to Case Managers in Law firm.. Daily follow up with Insurance carriers, treatment status and firms client.. Daily tasks included sending KPI to agents daily.. Follow up with schedules and punctuality of arrivals.. Overall ensuring that all parties are doing their part to resolve the pending/new cases.
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