Christabel - Customer Service & Administrative Professional with 8+ years in Healthcare & Support Roles

Skilled in resolving customer inquiries through digital channels, ensuring high satisfaction and efficient communication.

Experienced in digitizing, organizing, and maintaining accurate patient and personnel records adhering to standards.

Proficient in managing schedules, documentation, and clerical tasks to support healthcare operations.

Capable of verifying and processing billing and insurance data to ensure compliance and accuracy.

Proficient in using CRM, productivity, and remote tools like LiveChat, Oasis, Google Workspace, and Zoom.

Provided remote customer support via email and digital communication channels, resolving customer inquiries efficiently.. Maintained accurate records of customer interactions and support cases within CRM systems.. Collaborated with team members to improve service delivery and share best practices.. Handled sensitive customer information with professionalism and strict confidentiality.

Verified and processed patient billing and insurance-related financial data.. Organized client payment records for compliance, reflecting insurance benefit verification workflows.. Supported monthly reconciliations, showcasing attention to detail and independent task management.

Digitized and organized 1,000+ patient records, ensuring accurate intake documentation.. Maintained secure filing systems aligned with national standards.. Provided clerical support for patient forms and updates, directly relevant to referral tracking and scheduling compliance.

Managed calendar reminders and compliance schedules, aligning with provider calendar coordination.. Assisted with patient intake forms and follow-ups, reflecting referral management responsibilities.. Drafted staff memos and supported internal communication, showing professional written communication skills.

Maintained 500+ personnel files, demonstrating data accuracy and confidentiality.. Supported onboarding processes, reflecting ability to manage administrative handoffs between departments.