Accomplished professional with over a decade of expertise in dispute management, team leadership, and operational excellence within the financial services industry. Proven ability to enhance processes and drive customer satisfaction.
Specialized in resolving financial disputes efficiently, ensuring compliance and customer satisfaction.
Experienced in leading diverse teams to achieve operational goals and improve productivity.
Proficient in analyzing data and preparing reports using MS Excel and ERP systems to inform decision-making.
Skilled in utilizing Salesforce CRM and ERP applications to streamline operations and improve data management.
FIS Global Services Pvt. Ltd.
Groal Enterprise Pvt. Ltd.
Encore Capital Group (Midland Credit Management)
Capgemini Business Services India Ltd.
PGDM
Bachelor of Commerce
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