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Digital Marketing Specialist with 5+ years in e-commerce
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Competencies
Developed and executed social media strategies on platforms like Facebook, Instagram, and Twitter.
Implemented on-page and off-page SEO techniques to improve website visibility.
Created targeted email campaigns to enhance customer engagement and retention.
Produced marketing content including blog posts, banners, and product descriptions.
Utilized analytical tools to track campaign performance and generate reports.
Education
Summary
Experienced in designing and executing engaging marketing campaigns to boost brand visibility and audience engagement.
Key Achievements
- Led multiple successful social media campaigns increasing engagement by 30%
- Managed SEO strategies resulting in top search engine rankings for key products
- Developed email marketing workflows that boosted customer retention rates
Experience
Technical Support Engineer
Identifying solutions related with software and hardware technical issues, Troubleshooting and diagnosing account setup and network configuration related issues, Identifying the root cause of technical problem by connecting with clients, Providing technical assistance to clients via phone calls, emails & chats, Escalation of technical issues to respective teams, Preparing timely reports & providing accurate & prompt feedback to clients, Ensuring proper logging of all technical issues and prioritizing open issues, Documentation of technical knowledge in manual & note form, Maintaining good relations with clients
Technical Support Engineer
Identifying solutions related with software and hardware technical issues, Troubleshooting and diagnosing account setup and network configuration related issues, Identifying the root cause of technical problem by connecting with clients, Providing technical assistance to clients via phone calls, emails & chats, Escalation of technical issues to respective teams, Preparing timely reports & providing accurate & prompt feedback to clients, Ensuring proper logging of all technical issues and prioritizing open issues, Documentation of technical knowledge in manual & note form, Maintaining good relations with clients