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Chelsea
Customer Service & Team Management with 10+ years in BPO & Education
Video resume
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Competencies
Handled customer interactions and quality assurance in call center environments.
Led teams of customer service agents and supervised operations to meet targets.
Taught English to groups of children and teenagers, developing lesson plans and engaging students.
Demonstrated good communication, proactive behavior, and ability to work under pressure.
Supervised day-to-day operations in contact centers, coordinating teams and processes.
Education
Languages
Summary
Experienced in customer service, quality assurance, team management, and teaching with proven ability to improve operational quality and foster language skills.
Key Achievements
- Managed customer service teams across multiple organizations, improving quality standards.
- Supervised operations, leading team efforts in performance and service quality.
- Delivered English language instruction to children and teenagers, fostering language skills.
Experience
Quality control agent and analyst
Work as a customer service agent., Quality control analyst for customer service calls.
English Teacher
English teacher, classes for groups of children and teenagers.
Operations Supervisor
Work as operations supervisor managing a team.
Operations Team Leader
Work as a team leader.