Demonstrated experience with Claims Management & Resolution.
Demonstrated experience with Trust & Safety Protocols.
Demonstrated experience with Conflict Management & De-escalation.
Demonstrated experience with Customer Relationship Management (CRM) Tools.
Sitel SA
Oversaw claims from the customers whenever a financial problem arises, Solved problems like fraud claims or billing discrepancies.
Dept. continuous improvement
Reviewed the basic procedures and analyzed if they were accurate and efficient in dealing with the current customer issues.
Concentrix
Dealt with appeals in claims with their insurance policies in the insurance part of the Healthcare system in the USA.
IGT
Back office supervisor.
Estudiante de Ingeniería Industrial
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Demonstrated experience with Empathy & Rapport Building.
