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Customer Service & Operations Specialist with 10+ years in Banking and Retail
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Competencies
Provided high-quality customer service across multiple roles in banking and contact centers, emphasizing negotiation and satisfaction.
Organized and executed branch openings and logistics in banking environments, ensuring smooth setup and operations.
Handled cash transactions, ATM replenishments, and large withdrawals, maintaining accuracy and security.
Performed duties of GIS Technician, focusing on map editing, revision, and correction tasks.
Sold mass consumption goods, attended credit customers, and managed collections in a retail environment.
Education
Languages
Summary
Experienced in banking operations, customer service, and logistical coordination with a strong focus on transaction handling and client satisfaction.
Key Achievements
- Led the organization and logistics for multiple branch openings in the banking sector.
- Managed cash shipments, ATM replenishments, and large withdrawal transactions at HSBC Bank.
- Handled diverse bank services including international transfers, check processing, and remittances at Banistmo.
Experience
TECH SUPPORT AGENT
CUSTOMER SERVICE AGENT
CUSTOMER CARE AGENT
CUSTOMER CARE AGENT
SALESPERSON
selling mass consumption goods, attending to credit customers, in charge of collections in the assigned area
OPERATIONS OFFICER
organization and logistics for the public opening of a new branch
OPERATIONS OFFICER
organization and logistics of the branch opening to the public
HEAD CASHIER
Shipping and receiving cash shipments, replenishing 4 ATMs, handling deposits, cashing checks, processing large withdrawals
OPERATIONS CLERK
Processing Local and International Transfers, handling Manager's Checks and Certified Checks, International Money Orders, Capturing Credit Card Remittances, Providing guidance to individuals requesting bank services, Delivering account statements, manager's checks, refund checks
FIELD ASSISTANT
performing the duties of GIS Technician (Geographic Information System) specializing in the editing, revision, and correction of cartographic maps