This is my profileContact via CazVidCesar
Senior Training Manager - Process Trainer
Contact
Bogotá,Bogota D.C.,Colombia
Available on CazVid
Competencies
LeadershipIntermediate
Demonstrated experience with Leadership.
CommunicationIntermediate
Demonstrated experience with Communication.
Decision-makingIntermediate
Demonstrated experience with Decision-making.
Time managementIntermediate
Demonstrated experience with Time management.
TeamworkIntermediate
Demonstrated experience with Teamwork.
Education
Audiovisual Production and Social Communication Studies
INPAHU
Completed 2009
Languages
enNative
Experience
Senior Training Manager - Process Trainer
EXL Service
2016 - 2022
Training Manager responsible for developing customer service staff, Coordinating individual and group training activities, Creating client reports, Developing teaching materials for operational success.
Customer Service Advisor
Teleperformance
2012 - 2014
Customer service in healthcare-related services.
Credentialing and Billing Specialist
Vinali Group
2024 - 2025
Credentialing and Billing Specialist in mental health and medical infusion services.
Customer Service in Health-related Services
Optum
2022 - 2024
Customer service in health-related services for United Healthcare.
Customer Service Advisor
AT&T
Customer service advisor for cell phone and mobile internet services.
Skills
LeadershipCommunicationDecision-makingTime managementTeamwork
Published on CazVid - May 17, 2026