Experienced in handling customer inquiries related to billing, service transfers, and account issues. Skilled in using Zendesk and other CRM systems, with a focus on delivering empathetic, efficient support and resolving complex cases.
Extensive experience in resolving customer inquiries, ensuring satisfaction through effective communication and problem-solving.
Proficient with Zendesk, Amazon Connect, and other CRM tools to manage tickets, document cases, and track issues.
Applied workflow and process improvements to enhance customer service efficiency and quality assurance.
Demonstrated strong verbal and written skills in delivering clear, empathetic customer support through various channels.
Group COS – Blue Power Solution Rhythm Energy
Resolution of billing, service transfer, and account-related inquiries through Zendesk across multiple account types., Management of escalated cases requiring back-office review and coordination with internal teams., Customer service support via calls and chats requiring supervisor intervention,...
High School Education Degree
Discover other professionals with similar experience
Managed multiple tasks, troubleshooting cases, and follow-ups effectively within dynamic customer service environments.
