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Customer Service & Coordination Specialist with 5+ years in logistics and client relations
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Competencies
Handled customer inquiries and issues across multiple roles, ensuring effective resolution and satisfaction.
Maintained ongoing contact with clients, vendors, and internal teams to coordinate operations and build relationships.
Managed orders, tracked shipments, and coordinated delivery schedules, ensuring timely completion.
Prepared and sent reports with PO numbers, invoices, and tracking info, supporting operational transparency.
Proficient in Microsoft Office and tech support, utilized for report creation and process documentation.
Education
Languages
Summary
Dedicated professional with experience in customer support, cargo coordination, and automotive purchasing. Skilled in communication, report management, and client relations, ensuring smooth operations across industries.
Key Achievements
- Supported diverse customer issues including troubleshooting and scheduling, enhancing service satisfaction.
- Coordinated cargo and shipments, ensuring compliance with delivery schedules and client communication.
- Managed buying operations for international car sales, facilitating smooth transactions and payment processes.
Experience
Customer Service Representative
Received customer calls and supported them with issues such as modem problems, troubleshooting, and scheduling technicians., Promoted sales by suggesting package upgrades to customers.
Customer Service Representative
Handled inbound calls for Red Lobster, taking customer orders and sending them to the nearest restaurant., Promoted restaurant specialties to customers.
Client Coordinator
Contacted clients and sent reports containing PO numbers, invoices, and tracking information., Coordinated cargo with the collection department and ensured compliance with arrival dates., Maintained communication with clients to strengthen relationships.
Brockage Coordinator
Performed track and trace for shipments, ensuring contracts were signed and information was accurate., Coordinated with third-party trucking companies and monitored delivery times.
Dealer
Managed the buying of cars for customers in Central America, including sending quotes and coordinating payments., Maintained communication with accounting and other departments to facilitate operations.