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Customer Service & Support Specialist with 5+ years in Banking & Education
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Competencies
Provided exceptional customer support via phone, email, and chat in banking, catering, and educational environments.
Maintained accurate customer and student records, updated internal systems, and documented interactions across roles.
Supported classroom operations, maintained student records, and handled administrative tasks efficiently.
Effectively communicated with clients, students, and parents in bilingual environments and during customer interactions.
Reviewed and verified calls and transactions to ensure compliance, accuracy, and authenticity.
Education
Languages
Summary
Dedicated customer service specialist with over 5 years of experience in banking, education, and remote support settings. Skilled in client relations, data management, and administrative tasks, with a proven ability to adapt and excel across various industries.
Key Achievements
- Promoted within one month at Citibank for demonstrating strong performance and client support skills.
- Validated over 45 mortgage calls daily, ensuring compliance and accuracy in mortgage sales at Quality Verification Services.
- Managed end-to-end customer support across multiple industries, including banking, catering, and education, in both remote and on-site settings.
Experience
Customer Service Representative (Remote)
Assisted customers with catering orders via phone, email, and chat support, Resolved issues related to orders, refunds, deliveries, and account inquiries, Provided high-quality customer service in a fast-paced remote environment, Updated order details, customer information, and case notes in...
ESL Teacher / Administrative Support
Prepared lesson plans and educational materials following established guidelines, Maintained student records and progress documentation, Communicated with parents regarding student performance and activities, Supported basic administrative tasks related to classroom operations
Customer Service Representative – Banking
Handled customer account inquiries, balance transfers, and basic transactions, Verified and updated customer information in internal systems, Documented interactions and followed banking compliance procedures
Quality Verification Analyst
Reviewed and approved mortgage sales to ensure legitimacy and compliance, Validated 45+ recorded calls per day and documented results, Verified customer information and ensured accurate data entry
Customer Service Representative – Citigold Accounts
Supported elite Citigold clients with account inquiries and fraud-related cases, Updated customer records and documented interactions in internal systems, Provided bilingual assistance in English and Spanish, Promoted within one month due to strong performance