Sibulele - Customer Service & Operations Specialist with 10+ years in sales and retail management

Johannesburg, Gauteng, South Africaen

Achieved 93% First Call Resolution in inbound/outbound sales at SAB ABin Bev, enhancing customer satisfaction.

Managed daily store operations and led training initiatives at a retail store, ensuring compliance and team efficiency.

Published on CazVid

Summary

Dedicated to delivering exceptional customer experiences, managing sales processes, and leading teams. Skilled in CRM, sales negotiation, operations, and strategic planning with over a decade of hands-on experience.

Key Achievements

Oversaw marketing and budget functions as 2IC, improving department coordination and resource allocation.

Skills

Customer Relationship ManagementExpert

Utilized CRM systems to capture and update customer data accurately, supporting targeted sales and improved service.

Sales Negotiation & ClosingAdvanced

Negotiated and closed sales effectively, including upselling and cross-selling, to meet revenue targets.

Team Management & TrainingIntermediate

Led and trained sales and store staff, including scheduling, coaching, and performance management.

Operations & Inventory ManagementAdvanced

Managed daily store operations, stock control, and logistics to optimize efficiency and customer experience.

Experience

Call Centre Sales

SAB ABin Bev

2020 - 2022

Inbound and Outbound sales agent with a 93% First Call Resolution., Captured customer details accurately on the CRM system and maintained up-to-date records., Facilitated training to clients on an adaptation of a digital platform by the company., Facilitated BDRs in the Cape Kie region for new...