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Call Centre Sales
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Competencies
Utilized CRM systems to capture and update customer data accurately, supporting targeted sales and improved service.
Negotiated and closed sales effectively, including upselling and cross-selling, to meet revenue targets.
Led and trained sales and store staff, including scheduling, coaching, and performance management.
Managed daily store operations, stock control, and logistics to optimize efficiency and customer experience.
Conducted market research and managed budgets, supporting marketing plans and strategic initiatives.
Education
Summary
Dedicated to delivering exceptional customer experiences, managing sales processes, and leading teams. Skilled in CRM, sales negotiation, operations, and strategic planning with over a decade of hands-on experience.
Key Achievements
- Achieved 93% First Call Resolution in inbound/outbound sales at SAB ABin Bev, enhancing customer satisfaction.
- Managed daily store operations and led training initiatives at a retail store, ensuring compliance and team efficiency.
- Oversaw marketing and budget functions as 2IC, improving department coordination and resource allocation.
Experience
Call Centre Sales
Inbound and Outbound sales agent with a 93% First Call Resolution., Captured customer details accurately on the CRM system and maintained up-to-date records., Facilitated training to clients on an adaptation of a digital platform by the company., Facilitated BDRs in the Cape Kie region for new...
2IC for the line manager
Managing various functions: budgets and marketing., Managing bookings and appointments.