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Customer Service & Operations Assistant with 3+ years in client support
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Competencies
Provided professional assistance and resolved issues in high-volume environments across multiple roles.
Maintained accurate records, processed transactions, and reconciled POS and customer data.
Operated POS systems for transactions, ensuring compliance and accuracy in sales processing.
Prepared reports and maintained documentation to support financial and operational activities.
Delivered clear, professional communication in customer interactions and team collaborations.
Education
Languages
Summary
Experienced in handling customer inquiries, processing transactions using POS systems, and maintaining data integrity in fast-paced environments. Skilled in reporting, documentation, and delivering excellent client service across diverse platforms.
Key Achievements
- Processed daily sales & reconciliation reports, ensuring accuracy and timely submission
- Resolved customer licensing & account issues, maintaining high data integrity standards
- Handled high-volume inquiries across call and service centers, demonstrating versatility
Experience
Customer Service & Operations Assistant
Assisted customers with licensing-related enquiries and transactions using Point of Sale (POS) systems., Captured and processed customer payments accurately and in compliance with company policies., Prepared and submitted daily sales and reconciliation reports., Checked and verified that all POS...
Call Centre Agent
Handled high-volume inbound calls in a fast-paced call-centre environment., Assisted customers with billing, refunds, service queries, and account issues., Provided accurate information about products, services, and customer accounts., Verified customer details to ensure data security and...
Customer Service Consultant
Assisted customers with personal loans, store cards, and credit limit enquiries., Provided account balances, statements, and repayment schedules., Processed payments and debit orders accurately., Educated customers on RCS products and services., Logged complaints and followed up until resolution.