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Mario
Logistics & Technical Support Specialist with 4 years experience in call centers
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Competencies
Provided technical support in a call center environment, troubleshooting and assisting customers across various issues.
Managed container and truck allocation, scheduling shipments, and coordinating with ports and trucking companies.
Effectively communicated with clients and transport providers, handling inquiries and ensuring smooth operations.
Used WhatsApp for dispatching and communication, with skills in basic logistics software and document management.
Handled import/export documents, bills of lading, and managed logistics documentation for shipments.
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Summary
Dedicated professional with 4 years in technical support within call centers and 2 years handling logistics in the import/export sector. Skilled in communication, coordination, and documentation, eager to contribute to a dynamic team.
Key Achievements
- Handled technical support in a call center for 4 years, providing customer assistance and troubleshooting.
- Managed logistics and documentation for 2 years in an import/export company, coordinating container allocation and trucking.
- Utilized WhatsApp effectively for dispatching and communication with transportation providers, improving delivery coordination.