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Account Supervisor with 5+ years in Customer Support & Management
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Competencies
Managed support operations for multiple Lines of Business, ensuring quality service delivery.
Organized cultural and musical events, managing logistics and social media promotion.
Led virtual and in-person fundraising campaigns, managed grant applications, and identified donors.
Directed daily restaurant operations including financial closing, taxes, and procurement.
Coordinated with volunteers and donors to support health programs, improving stakeholder engagement.
Education
Languages
Summary
Experienced Account Supervisor and Business Owner with a background in customer support, restaurant management, and nonprofit development. Skilled in event coordination, fundraising, and volunteer engagement, with proficiency in MS Office, Salesforce, Canva, RedCap, and Squarespace.
Key Achievements
- Managed support for multiple Lines of Business at TELUS INTERNATIONAL, handling diverse customer needs.
- Led rebranding and operational changes at EL CUARTITO RESTAURANTE, improving brand image and operational efficiency.
- Coordinated international volunteer recruitment and fundraising campaigns, securing funding for health programs in rural communities.
Experience
Account Supervisor
Managed support for multiple Lines of Business (LOB) within the Multiskills area.
Owner / Administrator
Directed comprehensive rebranding, including new menu design and image., Oversaw daily operations: financial closing, taxes, procurement, and staff supervision., Coordinated cultural and musical events, acting as host and social media manager.
Director of Development & Volunteer Coordination
Identified potential donors to fund health programs for 10 rural communities., Managed international recruitment for virtual/in-person volunteers with US and European universities., Executed virtual and in-person fundraising campaigns and managed grant applications.
Volunteer Coordinator
Improved financial strategies through donation receipts, reporting, and impact testimonials., Administered medication inventories and coordinated beneficiary workshops.