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Customer Support & Business Development Specialist with 8+ years in CRM & client relations
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Competencies
Resolved technical and service inquiries, ensuring high customer satisfaction levels.
Identified opportunities, built client relationships, and achieved sales targets.
Guided, motivated, and supervised teams to meet organizational goals.
Excelled in verbal and written communication facilitating effective client and team interactions.
Analyzed situations and implemented solutions to address customer and operational challenges.
Education
Languages
Summary
Dedicated professional experienced in technical support, sales, and team management across diverse customer service roles. Adept at resolving inquiries, fostering client relationships, and leading teams to achieve organizational objectives.
Key Achievements
- Provided Tier 2 technical support at ITEL CX, resolving complex customer issues efficiently.
- Managed client accounts at Credo Legal Services, maintaining high satisfaction and retention.
- Developed expertise in sales, service, and team management across multiple customer-facing roles.