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Catherine
Digital Customer Support Representative
Contact
Competencies
Experiencia demostrada en Revit Architecture.
Experiencia demostrada en Revit Structure.
Experiencia demostrada en Revit MEP.
Experiencia demostrada en AutoCAD 2D & 3D.
Experiencia demostrada en Team Leadership.
Education
Summary
Digital Customer Support Representative buscando nuevas oportunidades
Experience
DIGITAL CUSTOMER SUPPORT REPRESENTATIVE
Provided user support via email, ensuring timely and effective assistance.. Resolved issues related to user accounts, login access, and digital platform functionality.. Analyzed support cases and implemented efficient solutions within established timeframes.. Managed a high volume of support requests while maintaining quality and accuracy.. Communicated effectively with users across diverse situations and needs.. Met performance metrics and maintained established customer service standards.
CUSTOMER SERVICE AND OPERATIONS SPECIALIST
Delivered customer support in high-volume, fast-paced environments, ensuring efficient resolution of customer inquiries and issues.. Analyzed and validated internal processes to ensure compliance with operational standards.. Evaluated cases and made decisions regarding escalation, follow-up, or closure in accordance with established guidelines.. Served as a liaison between customers and store management, including store managers, general managers, and district managers.. Coordinated with cross-functional teams to ensure operational continuity and customer satisfaction.. Monitored and managed orders across digital e-commerce platforms.. Assisted with order processing using artificial intelligence (AI) tools.. Handled large volumes of information while maintaining accuracy, organization, and timely response times.