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Catalina
Contact
Competencies
Experiencia demostrada en Bilingual Customer Service.
Experiencia demostrada en Customer Support.
Experiencia demostrada en Call Center Operations.
Experiencia demostrada en Issue Resolution.
Experiencia demostrada en Problem Solving.
Education
Languages
Summary
Perfil profesional
Experience
Customer Service Representative
Provided bilingual customer service to Latin American and U.S. customers through call center channels.. Assisted customers with telecommunications-related inquiries, account requests, and service issues.. Identified customer needs and provided appropriate solutions while maintaining a professional and customer-focused approach.. Documented customer interactions and updated information using CRM and internal systems.. Followed company procedures and quality standards while handling customer requests.. Managed multiple customer inquiries in a fast-paced environment while maintaining service quality.. Demonstrated strong communication, active listening, and problem-solving skills.
Customer Service Representative
Provided customer service and patient support in a healthcare environment.. Scheduled and managed medical appointments according to patient needs and availability.. Assisted patients with inquiries and provided clear information regarding appointments and healthcare services.. Maintained accurate customer and appointment information in internal systems.. Communicated with patients in Spanish and English when required.. Demonstrated empathy, active listening, and problem-solving skills when addressing patient concerns.. Maintained a professional and customer-focused approach while handling sensitive patient inquiries.
Sales Advisor
Provided personalized customer service in a retail fashion environment.. Assisted customers in selecting products according to their needs and preferences.. Provided product information and recommendations to support purchasing decisions.. Handled customer inquiries and maintained a professional service experience.. Supported daily sales and customer service activities.. Built positive customer relationships through effective communication and personalized assistance.