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Sales & Operations Specialist with 10+ years of diverse industry experience
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Competencies
Experience in building relationships, managing inquiries, and supporting clients across roles in sales, real estate, and customer service.
Supervised call center staff, store employees, and food workshop teams, including training, performance tracking, and conflict resolution.
Handled warehouse logistics, freight booking, load tracking, and supplier coordination across food production and freight brokerage.
Generated prospects, nurtured leads, and managed client databases in real estate and transportation sectors.
Proficient in Microsoft Office, Salesforce, and Microsoft Dynamics CRM for administrative, reporting, and customer management tasks.
Education
Languages
Summary
Experienced in sales, team leadership, logistics, and client relations across diverse industries including healthcare, real estate, food services, and freight logistics.
Key Achievements
- Led store operations and team management at Monte Verde Inversiones Perú Sac, including budgeting, HR activities, and store organization.
- Managed logistics and customer service activities as Head of Operations at DIET PERU SAC, overseeing food quality control and warehouse logistics.
- Developed sales pipelines and maintained carrier relationships in freight brokerage, generating leads and managing shipments with market trend awareness.
Experience
Sales Representative/Closer
Interact and build relationships with customers, Monitor customer inquiries and feedback, Provide support to customers, Responsible for making outbound calls to clients and providing information about Treatment., Update databases with client information., Schedule appointments, Identifying...
Bilingual Real Estate Foreclosure Caller
Responsible for making outbound calls to potential clients and providing information about properties., Update databases with client information, schedule appointments for property viewings, and support the sales team by identifying potential leads., Follow up on inquiries and maintain customer...
Supervisor
Monitor employee activity to confirm that they are working in alignment with the company's objectives., Encourage internal communication and feedback with employees. Call center employees must form a united team, and the supervisor enhances this rapport and guides the group towards common...
Store Manager
Plan and organize store activities., Assign tasks to staff and delegate responsibilities., Prepare budgets and approve budget expenditures, and set prices and discounted rates., Carry out human resources activities, including hiring or firing staff., Management of the store's human team:...
Head of Operations
In charge of the logistics and administration of the food production workshop, Customer service for food parcel deliveries and payments., In charge of food quality control., In charge of warehouse logistics as well as replenishment of Products, Conduct human resources activities, including hiring...
INTERNATIONAL AFFAIR COORDINATOR
In charge of contacting companies in the USA to organize Job fairs and interviews. It also assessed their level of English to see if they are suitable for the program.
ENGLISH TEACHER
Private English lessons for students who need reinforcement. Responsible for preparing students to take the exam Cambridge International PET.
Receptionist/Executive Secretary
Keeping documents up to date, answering calls, invoicing sales, make bank deposits, create advertisements, quote machinery and keep the portfolio of customers informed by our mailings with new machinery that arrived. In charge of Mining Machinery import.
Shift Leader
Responsible for keeping food inspection up to date., Marketing, Train Staff.