Carlos - Logistics & Customer Service Specialist with 4+ years in distribution and call centers

Juarez, Chihuahua, MexicoRemoteen

Promoted from dispatcher to quality department within one year at Penske Logistics

Managed a team of approximately 15 employees in quality assurance and training

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced logistics coordinator and customer service specialist with over 4 years in call centers and distribution. Skilled in route planning, team supervision, and process improvement.

Video Resume

Key Achievements

Created and modified delivery routes for efficient logistics operations

Skills

Route PlanningIntermediate

Developed and adjusted delivery routes to optimize efficiency at Penske Logistics

Team SupervisionIntermediate

Supervised, trained, and monitored new employees in the quality department

Customer ServiceAdvanced

Provided bilingual customer support in call center environments and logistics operations

Process ImprovementIntermediate

Participated in various projects aimed at enhancing logistics and customer service functions

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