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Customer Support & Sales Engineer with 5+ years of client-facing expertise
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Competencies
Extensive experience providing solutions and support to health insurance members and online merchants.
Involved in managing commercial applications, supporting sales processes, and coordinating client meetings.
Supported technical issues for Stripe merchants and managed factory requests internationally.
Proficient in Salesforce and ZenDesk, utilizing these tools for client management and technical support.
Used for documentation, reporting, and communication across roles.
Education
Languages
Summary
Experienced professional with a strong background in customer service, technical support, and sales coordination across industries.
Key Achievements
- Managed commercial applications and coordinated meetings in the US and Colombia for Puffer Colombia.
- Supported health insurance clients at Optum Global Services, assisting with medical invoicing and medication access.
- Provided technical support to merchants using Stripe, resolving errors and assisting with payment processes.
Experience
Inside Sales Engineer
Management of commercial applications for the United States and Colombia., Coordinate commercial and technical meetings to support the sales process with clients., Process quote requests according to customer needs and project requirements., Tracking factory requests internationally.
Senior Customer Service Associate
Providing support and solutions to members of the health insurance company, UnitedHealthCare., Process appointment scheduling requests with doctors., Assist in interpreting invoices for medical services., Guide health insurance members in obtaining medications., Manage payments from health...
Customer Service Agent
Providing support to merchants of the STRIPE online payment platform for English-speaking countries, focused on electronic commerce., Helping merchants create e-payment invoices and receipts., Guide merchants to obtain sales and expense reports., Review error codes and provide solutions.