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Carlos
Customer Support Specialist with 3+ years in client and technical support
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Competencies
Applied client communication skills to guide users on platform issues and immigration verification processes.
Resolved errors related to various platforms and supported web-based appointment systems using technical skills.
Utilized HTML, CSS, JavaScript, PHP, Python, and SQL to support web applications and troubleshoot issues.
Proficient in VS Code, Git, Jira, Postman, and Apache Netbeans for development and support tasks.
Educated customers on vaccine benefits via Walmart platforms during COVID-19 vaccine scheduling efforts.
Education
Languages
Summary
Dedicated professional skilled in customer support, technical troubleshooting, and web development, with experience across client service and web-based systems.
Key Achievements
- Provided expert guidance on E-Verify and immigration verification processes at IntouchCX
- Supported clients through platform issues and ensured smooth transitions, reducing disruptions
- Researched and resolved platform errors, enhancing customer satisfaction in multiple roles
Experience
Customer Support Agent
Assisted clients with common platform issues following the acquisition of Snagajob., Provided expert guidance on E-Verify and immigration verification processes., Ensured smooth client transitions and minimized service disruptions.
Customer Service Representative
Provided support for the E-Verify platform, ensuring accurate immigration verification., Resolved multiple platform errors efficiently, enhancing customer satisfaction.
Customer Service Representative
Assisted customers in scheduling COVID-19 vaccine appointments on Walmart/Sam’s Club platforms., Educated customers on vaccine benefits, contributing to public health awareness.