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Carlos
Application Support Engineer
Contact
Competencies
Experiencia demostrada en SQL Server.
Experiencia demostrada en Oracle.
Experiencia demostrada en ERP.
Experiencia demostrada en CRM.
Experiencia demostrada en Symantec.
Education
Languages
Summary
Perfil profesional
Experience
Application Support Engineer
Specialized support for enterprise systems, ensuring their availability and proper operation.. Database management (SQL Server and Oracle), running queries and scripts for fast incident resolution.. Analysis and resolution of incidents on platforms such as ERP, CRM and financial systems through a ticketing system.. Coordination with vendors and improvement of support processes to optimize response times and service quality.
IT Support
Administration and support of the company's nationwide technology infrastructure.. Incident handling and follow-up in compliance with SLAs, providing support to end users.. Management of security tools (Symantec, ESET) and the AVAYA telephone system.. Hardware installation and maintenance, and technology inventory control.
IT Department Lead
Administration of telephony (Inconcert) and Active Directory (users, access and policies).. Implementation and management of backups for servers, workstations and security systems.. Technical support to users, installation and maintenance of equipment and antivirus software.
IT Consultant
Maintenance of workstations and servers, technical support and network configuration.. Administration of Active Directory, file servers and access policies.. Management of technology infrastructure, backups and equipment inventory.