Carlos - Customer Service Professional with 5+ years in Banking, Logistics & Security

Provided customer support and managed client issues across banking, telecom, and logistics sectors, improving service quality.

Managed logistics activities including inventory, inspections, and fleet coordination for UN missions, ensuring operational efficiency.

Prepared flight manifests, coordinated passenger transportation, and monitored mission flights for UN agencies.

Proficient in English and French, enabling communication in diverse customer service and international logistics contexts.

Handled multi-channel communication including phone, email, and in-person interactions to resolve issues and coordinate operations.

To assist customer in different issues related to their credit cards.

Logistics Manager for the Western Sector of the mission, Monthly equipment inventory report, Inspections at subregional offices (18), Database updates, Voucher updates, Customer service via phone, email, and in person.

Prepare flight manifests for mission aircraft and helicopters, Email passenger manifests, Coordinate passenger transportation, Dispatch and receive flights at the airport, Board and disembark passengers and cargo, Monitor VIO flights, Prepare weekly flight reports and passenger/cargo statistics

Radio, cellular, and Inmarsat control of mission flights, Hourly weather reports at flight destinations, Updating the mission personnel database, Tracking the ground movements of mission vehicles.