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Customer Service Professional with 5+ years in Banking, Logistics & Security
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Competencies
Provided customer support and managed client issues across banking, telecom, and logistics sectors, improving service quality.
Managed logistics activities including inventory, inspections, and fleet coordination for UN missions, ensuring operational efficiency.
Prepared flight manifests, coordinated passenger transportation, and monitored mission flights for UN agencies.
Proficient in English and French, enabling communication in diverse customer service and international logistics contexts.
Handled multi-channel communication including phone, email, and in-person interactions to resolve issues and coordinate operations.
Education
Languages
Summary
Dedicated customer service agent with extensive experience in banking, logistics, and security sectors. Skilled in client relations, operational coordination, and multilingual communication across diverse roles at UN agencies and private companies. Committed to delivering efficient, secure, and...
Key Achievements
- Managed customer relations and fraud prevention at Citizens Bank, ensuring secure transactions and customer satisfaction.
- Supervised logistics operations for UNOCI, overseeing inventory, inspections, and database updates with a focus on accuracy and efficiency.
- Coordinated aircraft and passenger logistics for UNMEE, handling flight manifests, passenger services, and weekly reporting tasks.
Experience
Customer Service Agent
Customer Service Agent for Fraud Prevention at Citizens Bank
Customer Service Representative
Customer Service Representative
CSR ( Customer Service Representative) in Citibank
To assist customer in different issues related to their credit cards.
Driver (Own Vehicle) providing customer transportation services
Regional Warehouse Supervisor (Logistics)
Logistics Manager for the Western Sector of the mission, Monthly equipment inventory report, Inspections at subregional offices (18), Database updates, Voucher updates, Customer service via phone, email, and in person.
Movement and Control Assistant
Prepare flight manifests for mission aircraft and helicopters, Email passenger manifests, Coordinate passenger transportation, Dispatch and receive flights at the airport, Board and disembark passengers and cargo, Monitor VIO flights, Prepare weekly flight reports and passenger/cargo statistics
Air Security, Operations Employee
Radio, cellular, and Inmarsat control of mission flights, Hourly weather reports at flight destinations, Updating the mission personnel database, Tracking the ground movements of mission vehicles.