This is my profileContact via CazVid
Carlos
Customer Service and Collections Professional with Diverse Industry Experience
Video resume
A Little bit about me
Introduction of myself
Contact
Guatemala City, Guatemala, Guatemala
Available on CazVid
Competencies
Customer ServiceIntermediate
Provided customer support through chats and emails, ensuring effective communication.
CollectionsIntermediate
Worked as a Collections Representative, managing debt recovery processes.
Communication SkillsAdvanced
Demonstrated strong verbal and written communication abilities in customer interactions.
Technical SkillsIntermediate
Utilized Microsoft Office tools and Teams to facilitate daily work tasks.
AdaptabilityIntermediate
Adjusted quickly to different roles and communication channels in dynamic environments.
Education
Bachelor's degree
Galileo University
Completed 2019
Languages
English
Summary
Experienced in handling customer queries via chat and email, with collections exposure in the energy sector, complemented by strong communication and technical skills.
Key Achievements
- Handled customer interactions via chat and email, demonstrating multitasking skills.
- Gained experience as a Collections Representative for an energy company in Pennsylvania.
- Developed adaptable communication skills suitable for diverse customer service environments.
Experience
Collections Representative
Nearsol S.A.
2023 - Currentky
Customer Service Representative
Intouch CX
2022 - 2023
Skills
Customer ServiceCollectionsCommunication SkillsTechnical SkillsAdaptability
Published on CazVid - Jul 3, 2025