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Data Scientist with 5 years of experience in predictive modeling
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Competencies
Applied supervised and unsupervised algorithms to solve business problems.
Interpreted large datasets to extract actionable insights for decision-making.
Utilized Python for data manipulation, analysis, and modeling using libraries such as pandas and scikit-learn.
Created dashboards and visual reports to communicate findings to stakeholders.
Coordinated projects across teams to ensure timely delivery of data-driven solutions.
Education
Summary
Experienced Data Scientist specializing in predictive modeling, data analysis, and machine learning.
Key Achievements
- Developed and deployed machine learning models to improve customer retention rates
- Led a team of 4 data analysts in a cross-functional project resulting in process automation
- Authored technical documentation and presented findings at industry conferences
Experience
Freelance Customer service agent
Providing information and prices according to customer needs for the AIRBNB account., Using three channels: chat, emails, and phone calls.
Freelance Customer Service Agent
Provide direct support to GE Appliances Owners in both English and Spanish., Assist with product information, registration support, and inquiries related to service, parts, delivery, and dealer locations.
Customer Service Representative
Clarified customer issues and determined the root cause of problems to resolve product or service complaints., Achieved sales during customer interactions.
Customer Service Representative
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns related to billing and sales B2B.
Customer Service Representative
Helped with payroll functions, inventory review, payment procedures, employee settlements, and assisted in budget preparation.
Customer Service Representative
Clarified customer issues and determined root cause of problems to resolve product or service complaints.