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Carlos
Account Management
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Competencies
Provided billing, inquiry support, and customer relations at multiple companies, ensuring client satisfaction.
Managed client account details at ICON, ensuring proper setup and addressing client questions.
Assisted guests and staff with network connectivity issues at GUEST-TEK INTERACTIVE ENTERTAINMENT.
Handled paperwork and logistics for cargo imports between Miami and Guatemala at ATLAPAC.
Supervised sales and telemarketing teams at DIGITEX, focusing on training and coaching processes.
Education
Languages
Summary
Customer success and operations specialist with over 10 years supporting U.S-based clients from high-volume, remote environments. Skilled in account setup, customer relations, logistics, and team supervision.
Key Achievements
- Supported U.S. clients across various industries in high-volume remote environments for over a decade.
- Established thorough account setups ensuring client concerns were addressed at ICON.
- Led sales and telemarketing teams as Sales Supervisor at DIGITEX, overseeing training and coaching.
Experience
Account Management
To welcome new clients to the Company, setup all account details properly and make sure all questions and/or concerns were addressed and answered.
Customer service representative
Assist customers with billing and general inquiries.
Customer service representative
Marketing, sales and customer service representative for Royal Caribbean International.
Network Analyst T1
Assist customers and staff members with any inquiry related to the hotel's network connectivity.
Customer service representative
Assist customers with billing and general inquiries.
International cargo traffic coordinator
Responsible for all paperwork and logistics to import cargo from Miami to Guatemala.
Sales supervisor
To train, coach and supervise the sales and telemarketing team.