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Customer Service Professional with 10+ years in hospitality and call center
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Competencies
Handled complex customer inquiries, escalations, and account verifications across hospitality and call center environments.
Managed reservations, guest check-ins, and coordination of hotel and club services, ensuring smooth guest experiences.
Utilized CRM tools and multiple systems to track customer interactions, reservations, and operational data.
Supervised customer service agents, conducted evaluations, coaching, and managed workflows in call center settings.
Handled multiple roles, coordinated schedules, maintained detailed records, and supported varied operational tasks efficiently.
Education
Languages
Summary
Dedicated professional with over 10 years in customer service, hospitality, and call center roles. Proven ability to manage front desk operations, lead teams, and deliver exceptional support. Skilled in CRM management, multitasking, and maintaining high service standards across diverse environments.
Key Achievements
- Managed front desk operations, guest services, and reservations, strengthening organizational skills across hospitality and virtual roles.
- Supervised customer service teams, monitored performance metrics, and handled escalations in a high-volume call center environment.
- Provided comprehensive support in hospitality settings, including check-ins, reservations, and guest satisfaction efforts, demonstrating role progression and skill diversity.
Experience
Front Desk Agent / Acting Operations Support
Managed front desk operations including guest check-ins, check-outs, and reservations., Organized daily arrival and departure reports and coordinated housekeeping schedules., Maintained accurate records for room status, inventory, and supply usage., Oversaw inventory control for linens, towels, and...
Multilingual Customer Advisor (Remote)
Conducted structured client intake for account recovery cases via email and live chat., Collected, reviewed, and verified customer information to confirm account ownership., Followed strict verification protocols and internal workflows to ensure data accuracy., Used strong organizational skills to...
Customer Service Specialist (Remote)
Provided inbound customer support related to orders, payments, shipping, replacements, and refunds., Logged and organized customer interactions within CRM tools for accurate tracking., Prioritized cases based on urgency and customer impact., Applied problem-solving skills to resolve issues on first...
Host
Managed reservations, waitlists, and table assignments using internal systems., Organized guest flow to ensure smooth service during peak dining hours., Communicated effectively with servers and managers to coordinate service sections., Assisted with to-go orders, bussing, food running, and service...
Front Desk Agent / Host / Server
Provided front desk and concierge-style support to club members., Managed reservations, activity scheduling, and member communications., Updated internal systems and website information with accuracy., Organized mail, packages, and special requests for members., Supported dining operations during...
Food & Beverage Server
Delivered high-end member dining service with attention to detail and personalized care., Presented daily specials, menu items, and club updates to members., Maintained cleanliness, food safety standards, and dining room setup.
Front Desk Agent
Provided professional front desk and concierge-style services to club members., Assisted with reservations, communications, and member support., Supported dining operations as needed.
Front Desk Agent
Conducted guest check-in and check-out processes efficiently., Documented guest requests, issues, and follow-ups accurately., Coordinated with housekeeping and maintenance teams to resolve concerns., Maintained organized front desk records and shift reports.
Cashier
Processed customer transactions and provided retail assistance., Maintained store organization, cleanliness, and inventory support.
Call Center Supervisor
Supervised, coached, and trained customer service agents in a high-volume call center environment., Monitored daily performance metrics including AHT, QA, attendance, and customer satisfaction., Managed call escalations, complex customer complaints, and sensitive cases requiring discretion.,...