This is my profileContact via CazVidCarlos
Operations and Customer Service Professional with 10+ years of experience
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Competencies
Provided remote technical support and handled customer concerns to retain clients.
Led transportation and freight operations, ensuring timely deliveries and operational efficiency.
Supervised team members and managed dispatch activities during overnight shifts to meet schedules.
Facilitated coordination between drivers, customers, and brokers for smooth operations.
Education
Summary
Experienced professional in operations management, customer support, and team supervision with over a decade of diverse industry experience.
Key Achievements
- Managed customer retention by resolving service concerns at Geeks Onsite Computer Repair.
- Supervised overnight freight operations, ensuring timely cargo delivery and operational efficiency at MCI EXPRESS.
- Directed transportation logistics, reducing downtime and ensuring on-time deliveries at AP Transport of USA.
Experience
CUSTOMER LOYALTY REPRESENTATIVE
Retained customers by addressing service concerns and preventing subscription cancellations., Provided remote computer troubleshooting and technical support to resolve customer issues efficiently.
NIGHT TIME SUPERVISOR
Supervised overnight dispatch and freight operations, ensuring time-sensitive cruise ship cargo met strict port schedules., Maintained continuous monitoring of reefer equipment and addressed issues proactively to prevent cargo loss or delays., Facilitated seamless communication between drivers,...
OPERATIONS MANAGER
Directed transportation operations, overseeing load booking, dispatch, and real-time problem resolution to ensure on-time delivery., Proactively handled equipment breakdowns and operational disruptions to reduce downtime and service impact.