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Customer Service & Sales Professional with diverse bilingual experience
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Competencies
Utilized in customer interactions to accurately identify needs and provide appropriate solutions.
Managed multiple tasks and responsibilities effectively across roles involving sales, digitization, and customer service.
Applied in sales roles managing product offerings and credit information for telecom and financial services.
Employed to resolve customer issues and support digitization tasks effectively.
Shown willingness to adapt and learn across different roles such as sales, digitization, and customer service.
Education
Languages
Summary
Experienced in customer service, sales, and digitization with a focus on telecom and financial sectors. Skilled in active listening, critical thinking, and time management to support business objectives and customer satisfaction.
Key Achievements
- Handled bilingual customer service and collections at Concentrix, focusing on financial transactions and customer interactions.
- Streamlined digitization processes of cell phone sales at GSS Covisian Group, supporting legal compliance and operational efficiency.
- Enhanced sales performance and managed credit information at Contento BPS and Colombia ESL SAS, contributing to business growth.
Experience
Collection Bilingual Agent
Collect money, Offer customer service for Bank Capital One
Backoffice
Digitization and legalization of cell phone sales for Claro Colombia
Commercial Advisor
Cell phone sales for Claro Colombia
Commercial Advisor
Sale of intangible products, Management of credit information