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Camila
Customer-Focused Academic Project (Internship)
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Competencies
Experiencia demostrada en Spanish.
Experiencia demostrada en English.
Experiencia demostrada en Portuguese.
Experiencia demostrada en Microsoft 365.
Languages
Summary
Customer-Focused Academic Project (Internship) buscando nuevas oportunidades
Experience
Customer-Focused Academic Project (Internship)
Collaborated with a team to develop a digital magazine for an educational institution.. Responsible for organizing team tasks, managing deadlines, and adapting technical concepts to a non-technical client.. Ensured the final product met the agreed requirements and maintained quality standards.
Trilingual Customer Service Agent from American Airlines Reservations Department
Managed flight reservations, including new bookings, voluntary and involuntary modifications, cancellations and travel credit applications.. Provided accurate information on fares, baggage policies and travel requirements.. Delivered support in Spanish, English and Portuguese, adapting to different international markets and regulations.
Bilingual Customer Service Agent from Air France and KLM Group Sales & Service Department
Administered flight reservations for USA, Canada, and Mexico through AMADEUS GDS commands.. Processed ticket modifications, including involuntary changes, cancellations, and voucher applications.. Managed refunds, claims and wrong airport procedures with the customer, giving the best customer service to solve critical cases.. Delivered accurate information regarding airline procedures, travel mandates, baggage fees, etc.