Dedicated to optimizing customer experience and logistics efficiency. Skilled in shipment coordination, compliance, and client support with proven track record in high-volume environments.
Provided high-quality customer support across diverse roles, with a focus on communication and issue resolution.
Managed shipment scheduling, export documentation, and carrier compliance to ensure efficient logistics operations.
Utilized CRM tools and reporting for client engagement, data accuracy, and operational oversight.
Proficient in Microsoft Office, Google Workspace, Jira, NetSuite, and logistics-specific software to streamline work.
KBI International
Served as primary customer contact for Latin American clients, ensuring timely and clear communication., Coordinated 20+ U.S. export shipments per month (dry, hazmat, refrigerated) while maintaining documentation accuracy., Scheduled 30+ warehouse appointments weekly and dispatched trucks on time...
Interport Logistics LLC
Prepared 50+ freight quotations weekly with 98% accuracy, supporting multiple customer accounts., Managed a high-volume inbox of 200+ emails per week, ensuring all inquiries were responded to within SLA., Improved client satisfaction by 20% through timely follow-ups and proactive communication.
Arrive Logistics (Lean Solutions Group)
Provided operational and customer support by resolving carrier and internal inquiries via Jira., Maintained a 90%+ Time-to-Resolution score while handling a high volume of tickets., Reviewed 45+ carrier profiles/hour, ensuring compliance and accurate system records., Prevented fraud and service...
Bachelor’s
High School Diploma
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