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Customer Service & Logistics Coordinator with 5+ years of operational expertise
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Competencies
Provided high-quality customer support across diverse roles, with a focus on communication and issue resolution.
Managed shipment scheduling, export documentation, and carrier compliance to ensure efficient logistics operations.
Utilized CRM tools and reporting for client engagement, data accuracy, and operational oversight.
Proficient in Microsoft Office, Google Workspace, Jira, NetSuite, and logistics-specific software to streamline work.
Reviewed carrier profiles, ensured regulatory compliance, and prevented fraud to maintain service integrity.
Education
Languages
Summary
Dedicated to optimizing customer experience and logistics efficiency. Skilled in shipment coordination, compliance, and client support with proven track record in high-volume environments.
Key Achievements
- Coordinated over 20 U.S. export shipments monthly, ensuring accuracy and timely dispatch.
- Prepared 50+ freight quotations weekly with 98% accuracy supporting multiple clients.
- Maintained a 90%+ resolution score handling carrier and internal inquiries via Jira.
Experience
Customer Service & Logistics Coordinator (Contractor)
Served as primary customer contact for Latin American clients, ensuring timely and clear communication., Coordinated 20+ U.S. export shipments per month (dry, hazmat, refrigerated) while maintaining documentation accuracy., Scheduled 30+ warehouse appointments weekly and dispatched trucks on time...
Pricing Specialist
Prepared 50+ freight quotations weekly with 98% accuracy, supporting multiple customer accounts., Managed a high-volume inbox of 200+ emails per week, ensuring all inquiries were responded to within SLA., Improved client satisfaction by 20% through timely follow-ups and proactive communication.
Customer Service & Carrier Compliance Specialist
Provided operational and customer support by resolving carrier and internal inquiries via Jira., Maintained a 90%+ Time-to-Resolution score while handling a high volume of tickets., Reviewed 45+ carrier profiles/hour, ensuring compliance and accurate system records., Prevented fraud and service...
Customer Service Associate
Delivered friendly, fast service in a high-volume retail environment., Resolved customer requests, ensured order accuracy, and handled cash transactions.
Bilingual Customer Service Representative
Delivered bilingual customer support with an 88% customer satisfaction rate., Scheduled 90+ appointments monthly, updated CRM records, and handled sensitive data under HIPAA standards.