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Customer Service Agent with strong communication and conflict resolution skills
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Competencies
Clear and empathetic communication, active listening, and problem-solving with clients.
Adapted to various digital platforms and tools to meet customer service needs.
Collaborated effectively within team environments to achieve common goals.
Efficiently organized and tracked tasks to ensure smooth customer service operations.
Proactively approached customer issues with a focus on satisfaction.
Education
Languages
Summary
Experienced in customer communication, conflict resolution, and team collaboration within international campaigns.
Key Achievements
- Provided customer support for international campaigns at Teleperformance
- Resolved client incidents and followed up on requirements effectively
- Developed communication and conflict management skills in a high-pressure environment
Experience
Customer Service Agent
Atención a clientes en campañas internacionales, Resolución de incidencias y seguimiento a requerimientos, Desarrollo de habilidades de comunicación y manejo de conflictos