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Brittany
Technical Support Engineer
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Competencies
Demonstrated experience with Zendesk.
Demonstrated experience with Slack.
Demonstrated experience with Salesforce.
Demonstrated experience with MS Office.
Demonstrated experience with Google Suite.
Education
Summary
Professional profile
Experience
Technical Support Engineer
Supported customers by identifying needs, investigating issues, and guiding them toward practical resolutions through digital support channels.. Translated technical information into clear, customer-friendly guidance, helping users understand next steps and resolve issues.. Managed customer conversations with a focus on responsiveness, ownership, and a positive experience from initial contact through resolution.. Collaborated with teammates on complex issues and shared troubleshooting approaches to strengthen team knowledge and consistency.. Shared recurring issues and useful solutions with teammates to improve team knowledge, workflow, and the overall support experience.. Utilize internal Salesforce systems and tools as part of support operations, with working knowledge of the Salesforce platform and its role within the broader Slack support environment.
Support Advisor
Balanced customer experience with effective problem-solving while managing a steady volume of conversations across multiple channels.. Engaged merchants to identify and resolve issues, providing coaching and growth opportunities for their business through online chat, emails, and phone calls.. Improved team culture and workflow by spearheading a weekly team discussion to assist other co-workers with issues and discuss problem-solving.. Handled detailed customer information while maintaining accurate communication and consistent case context across support channels.
Project Assistant Intern, Construction Team
Created, edited, and filed Construction Approval Forms for multiple projects, ensuring pre-existing permits were closed.. Updated budgets and weekly status reports, communicating relevant information to project team members.. Provided office support, including editing and proofreading, drafting communication content, and report creation.
Project & Event Assistant Intern
Created and updated project timelines to ensure project was delivered accurately and in a timely fashion.. Communicated with clients and vendors, following up on pricing and project details while relaying important information through weekly reports.