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Bri
Customer service agent
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Competencies
Demonstrated experience with Communication.
Demonstrated experience with Teamwork.
Demonstrated experience with Critical thinking.
Demonstrated experience with Time management.
Demonstrated experience with Leadership.
Education
Summary
Customer service agent open to new opportunities
Experience
Customer service agent
Provide high-level support in a fully remote environment, resolving escalated customer concerns with accuracy and empathy.. Conduct detailed case reviews to ensure fair and effective resolutions.. Mentor remote agents, offering guidance, feedback, and performance support.. Navigate multiple systems simultaneously to research, document, and resolve issues.. Adapt quickly to new policies, tools, and procedures in a fast-changing virtual setting.
Virtual Executive Resolution Agent/ Mentor
Provide high-level support in a fully remote environment, resolving escalated customer concerns with accuracy and empathy.. Conduct detailed case reviews to ensure fair and effective resolutions.. Mentor remote agents, offering guidance, feedback, and performance support.. Navigate multiple systems simultaneously to research, document, and resolve issues.. Adapt quickly to new policies, tools, and procedures in a fast-changing virtual setting.
Customer Service Representative
Delivered customer support via phone, email, and chat in a remote call center environment.. Provided clear and concise explanations of guest health plans and account details.. Maintained professionalism and empathy while managing high-volume inquiries.. Demonstrated strong remote communication and multitasking skills.
Facilitator
Developed and implemented daily learning activities aligned with curriculum standards.. Communicated with parents regarding student progress and development.