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Bri
Customer service agent
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Competencies
Demonstrated experience with Communication.
Demonstrated experience with Teamwork.
Demonstrated experience with Critical thinking.
Demonstrated experience with Time management.
Demonstrated experience with Leadership.
Education
Summary
Customer service agent open to new opportunities
Experience
Customer service agent
Navigate multiple systems simultaneously to research, document, and resolve issues.. Receives calls from child support customers; provided card transactions, disputes, etc.
Virtual Executive Resolution Agent/ Mentor
Provide high-level support in a fully remote environment, resolving escalated customer concerns with accuracy and empathy.. Mentor remote agents, offering guidance, feedback, and performance support.
Customer Service Representative
Delivered customer support via phone, email, and chat in a remote call center environment.. Provided clear and concise explanations of guest health plans and account details.
Newborn hearing screen technician
Conduct hearing screenings on newborns using specialized audiometric equipment.. Explain the screening process and results to parents/guardians in clear, supportive language.. Collaborate with audiologists, nurses, and other providers to coordinate care.