This is my profileContact via CazVidMarco
Customer Service Agent with diverse soft skills and 2+ years experience
Contact
San Pedro Sula, Cortés Department, Honduras
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided customer support, resolving inquiries and complaints effectively.
Active ListeningExpert
Engaged customers attentively to understand their needs and deliver appropriate solutions.
Problem SolvingIntermediate
Identified issues faced by customers and offered solutions to enhance satisfaction.
MultitaskingAdvanced
Managed multiple customer interactions simultaneously within fast-paced settings.
EmpathyExpert
Demonstrated understanding and patience to build rapport and trust with clients.
Education
BACHILLERATO EN CIENCIAS Y LETRAS
LUIS BOGRAN
Languages
SpanishFluent
EnglishBasic
Summary
Experienced customer service representative with strong soft skills specializing in complaint resolution, active listening, and building customer loyalty across call center environments.
Key Achievements
- Handled customer inquiries and resolved complaints at Allied Global and Startek
- Demonstrated adaptability and multitasking in fast-paced customer service environments
- Built customer loyalty through effective communication and problem-solving
Experience
TELEPHONE AGENT
ALLIED GLOBAL
2014 - 2015
Customer service representative
Customer service representative
Startek
2020 - 2024
Skills
Customer ServiceActive ListeningProblem SolvingMultitaskingEmpathy
Published on CazVid - Jul 3, 2025