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Customer Service Specialist with diverse client support experience
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Competencies
Experience handling customer inquiries, resolving issues, and managing PQRS in various industries.
Proficient in using Excel for administrative and data management tasks.
Skilled in providing support via phone, WhatsApp, email, and other communication channels.
Experience organizing and scheduling events and managing customer appointments.
Effective communication with clients and team members in diverse roles.
Education
Languages
Summary
Dedicated customer service professional with extensive experience managing client inquiries, resolving problems, and supporting administrative tasks across multiple channels and companies in Colombia.
Key Achievements
- Provided multilingual customer support across call, chat, and email channels.
- Managed and resolved PQRS efficiently in multiple roles, improving customer satisfaction.
- Gained progressive experience in customer service and administrative support across different companies.
Experience
Asesor SAC
Atención al cliente en asistencias al hogar y beneficios., Gestión de PQRS, resolución de dudas y tareas relacionadas.
Ayudante servicio al cliente
Atención vía telefónica, WhatsApp y correo., Manejo de Excel y soporte en tareas administrativas.
Agent contact center
Atención a socios en Latinoamérica, solución de PQRS y soporte en tiempo real.
RAC telefónico
Agendamiento de tarjetas de crédito, atención al cliente y gestión de PQRS.
Agent contact center
Agendamiento de eventos, atención al cliente y gestión de PQRS.