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Brandon
Customer Service & Management Professional with Leadership Experience
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Competencies
Applied instructional skills to lead classes and facilitate learning.
Used to communicate effectively and persuade audiences during missionary work.
Handled customer inquiries and managed interactions to ensure satisfaction.
Led groups to achieve behavioral and performance objectives.
Managed bank files and logistical operations at RANSA.
Education
Languages
Summary
Motivated individual experienced in customer service, leadership, and administrative tasks. Skilled in public speaking, team management, and client interaction, with a strong capacity to lead teams toward achieving goals.
Key Achievements
- Led group classes and helped individuals achieve personal transformation as a Missionary
- Managed customer interactions and de-escalated calls as a Customer Care Agent at Conduent
- Supervised bank file management to ensure readiness for banking operations at RANSA
Experience
Full Time Missionary
I was in charge of teaching classes, helping people to change their lives and leading groups to achieve their metrics, I learned how to speak in public, contact people, provide customer service and persuade people to achieve their objectives.
Customer Care Agent
I was in charge of tracking packages for UPS, I was in charge of handling calls, managing packages and being able to de-escalate calls.
Warehouse Manager
I was in charge of managing bank files in order to have them ready for the bank when required