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Customer Service Specialist with diverse experience in client support and data management
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Competencies
Used effective communication skills to assist customers and resolve inquiries.
Applied critical thinking to handle customer issues and process improvements.
Prepared and maintained technical documentation related to customer support processes.
Utilized Zendesk platform to manage customer tickets and support requests.
Education
Languages
Summary
Dedicated customer service agent with experience in consumer data management, account support, and payment processing across diverse industries.
Key Achievements
- Handled consumer data updates and document uploads at NS outsourcing, ensuring data accuracy.
- Provided comprehensive customer assistance at Acquire BPO, including account access and payment verification.
- Supported consumer payment processes and issue resolution at Concentrix, enhancing customer experience.
Experience
credit bureau agent
Updated consumer’s personal information., Uploaded documents to consumer’s profile.
Costumer Service agent / Roblox Ownership
Assisting customers with shipping information, design, and relevant details about the product., Updating customer accounts to ensure they receive the best experience., Assisting customers with account access., Verifying customer accounts and payments, among other tasks.